GIOVANNI, L.; WINARTO. Pengaruh E-Service Quality dan Customer Satisfaction Terhadap Customer Loyalty pada Konsumen Grab di Fisip Universitas Hang Tuah Surabaya. Journal Of Accounting and Business, [S. l.], v. 2, n. 2, p. 87–97, 2023. DOI: 10.30649/jab.v2i2.98. Disponível em: https://jab.hangtuah.ac.id/index.php/jab/article/view/98. Acesso em: 24 dec. 2025.