Giovanni L, Winarto. Pengaruh E-Service Quality dan Customer Satisfaction Terhadap Customer Loyalty pada Konsumen Grab di Fisip Universitas Hang Tuah Surabaya. JAB [Internet]. 2023 Dec. 30 [cited 2025 Dec. 24];2(2):87-9. Available from: https://jab.hangtuah.ac.id/index.php/jab/article/view/98